Frequently Asked Questions
General
Q: I've tried searching The CSE Manual Online but am unable to find the answer to my question about a style matter. Are your technical support agents able to answer my inquiry?
A: Unfortunately, no. If you cannot find the information that you are looking for in The CSE Manual Online, please submit it to The Chicago Manual of Style Online Q&A feature. Please note that we are unable to answer every question we receive. Subscribers may also post questions on The Chicago Manual of Style Online Users Forum under the section dedicated to The CSE Manual, where readers discuss style matters.
Q: I signed up for a 30-day free trial. Will I be signed up for a subscription automatically when the trial expires?
A: No. We do not request credit card information from free-trial users and will not automatically begin paid subscriptions for them.
Q: When can I renew my subscription?
A: Individual and group subscriptions can be renewed beginning 90 days before expiration. You will receive an email notification when your account qualifies for renewal. Renewal links are located on the home page and in Account Management.
For information about institutional renewals, please contact csemanual@uchicago.edu.
Q: When will the content of The CSE Manual Online be updated?
A: The editorial guidelines presented in the ninth edition of The CSE Manual Online will be updated online during the course of the edition and in print at the time of the subsequent impression of the printed book. This includes typographical corrections, minor clarifications, and the addition or modification of recommendations.
See our Editorial Policy for more information.
Technical Support Questions
Q: I can't log in. Why not?
A: If you are a paid subscriber with an individual account, please make sure that you are entering your user name and password correctly and that the Caps Lock keyboard function is off. If the problem persists, email csemanual@uchicago.edu with a description of your problem.
If you have subscribed as part of a group, the Account Management area located in the page footer is available only to the group administrator, who may use this portion of the site to renew and update group information. All other group members should click on their user name or use the 'Log In' link, which is located at the top right-hand corner of each page, to access the contents of The CSE Manual Online.
Institutional patrons and free-trial users are unable to access Account Management. Please contact csemanual@uchicago.edu with inquiries.
Q: I'm trying to log in to my individual or group subscription, but get a message that says, "you are accessing The CSE Manual Online via an institutional subscription." What should I do?
A: This happens when an individual subscriber accesses the internet via a subscribing institution, such as a university campus or a company VPN. Everyone logged in to the network is automatically granted access to the institution's subscription. To access an individual account from within an institutional IP range, one must log out of the institution's network and then use individual credentials to log in.
Q: Why do I have access to Account Management but not the protected content of the website?
A: If you are a group administrator, please note that the administrator log-in information is used only to log in to the Account Management page. All users, including the group administrator, must use the group log-in information to access the content of The CSE Manual Online. If your group uses the My Manual personalization features, the administrator must occupy a spot on the member list and create an individual user name and password to access the contents of The CSE Manual Online.
Q: I'm using Internet Explorer in Mac OS. Why do all the columns and tables look funny?
A: The supported browsers for this website are listed on the Recommended Browsers page.
Q: How do I delete my cookies?
A: The procedure for deleting cookies depends on your browser type and version. Here are some general instructions for popular browser types.
For Windows Internet Explorer, follow the directions on the official Microsoft support page at https://support.microsoft.com/kb/278835.
For Windows Edge, follow the directions on the official Microsoft support page at Microsoft Edge: https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy.
For Firefox, follow the directions on Mozilla's official support page at https://support.mozilla.com/en-US/kb/delete-browsing-search-download-history-firefox.
For Google Chrome, https://support.google.com/chrome/answer/95647?hl=en&co=GENIE.Platform=Desktop
Payment Questions
Q: Will tax be applied to my order? What should I do if my institution is tax exempt?
A: Orders are subject to the following taxes, except as noted. If your institution is exempt from any of the taxes indicated below, please include details with your order to avoid unnecessary charges.'
- 'Canadian orders are subject to the Goods and Services Tax (GST) or the Harmonized Sales Tax (HST).'
- 'All orders shipped to addresses in the state of Indiana must add 7% sales tax.'
- 'Orders with ship-to addresses in California will be charged local sales tax, except for subscriptions that include four or more issues in one twelve-month period. All Hoover Press orders with ship-to addresses in California are subject to state sales tax.'
- 'Orders with ship-to addresses in the state of Washington will be charged local sales tax unless your institution is exempt or the tax is paid by your agent.'
- 'Orders involving online content for institutions in the European Union may be subject to the VAT. The University of Chicago Press VAT number is EU826008480.'
Q: Can you invoice my organization for my individual subscription?
A: Yes. To establish an individual subscription and have an invoice sent to your organization, please email csemanual@uchicago.edu.
Q: Can I pay for my individual subscription with a personal check?
A: Yes. Email csemanual@uchicago.edu to set up your account. Make check payable to The University of Chicago Press (FEIN #36-2177139). Checks must be drawn on banks located in the United States.
Q: Do you take American Express?
A: Yes, Visa, MasterCard, American Express, and Discover accepted. The charge will appear on your credit card statement as “Chicago Books & Journals.” Please note that sending credit card information by email is a violation of our PCI compliance rules – emails containing credit card numbers are automatically deleted by University of Chicago servers.
Q: Where can I send a purchase order?
A: Purchase orders may be sent to the following address:
University of Chicago Press
Subscription Fulfillment
1427 E. 60th Street
Chicago, IL 60637-2902
USA
They may also be faxed to (877) 705-1879 (US and Canada) or (773) 753-0811 (rest of world).
Group Subscription Questions
Q: Is it possible to increase the number of members in a group subscription?
A: Yes. Your group administrator can increase the number of members in your group in the Account Management area of the website.
Q: Can I change my member list if an employee no longer needs to use the Manual?
A: Yes. The group administrator can log in to Account Management and edit the list of group members under Create or Update Group Member Information. From the Group Account screen, the administrator can also change the billing address on the account, update administrator contact information, or renew the subscription.
Q: Can the group administrator also be a group member?
A: Yes. An additional seat must be purchased, as the group administrator role is for admin purposes only. You'll also need a different username and password for the group member account.
Institutional Subscription Questions
Q: Can we provide off-campus access for library users though our proxy server?
A: Yes, so long as only authorized users have access to your server.
Q: How can subscribing libraries track usage statistics?
A: Monthly usage reports are available upon request. Please send requests to csemanual@uchicago.edu.
Q: Do you provide free trials for institutions?
A: Yes, we offer short-term institutional free trials for review purposes. Please contact us at csemanual@uchicago.edu for more information.